Klangio Help Center

EU cancellation Policy

Your Right to Cancel #

If you are in the EU, you have a right to cancel your subscription without giving any reason for up to 14 days from the day after you entered your subscription agreement with us. This is known as the “Cancellation Period”.

Refund of Your Subscription Fee #

If you cancel your subscription during the Cancellation Period, we will refund your subscription fee.

Your refund will take place no later than the end of 14 days after the day on which you informed us of your decision to cancel your subscription.

We will make any refund to you using the same means of payment as you used for the initial transaction unless you have expressly agreed with us otherwise; in any event, you will not incur any fees as a result of the reimbursement (except for the services you have received before cancelling).

How to Exercise You Right To Cancel #

To exercise your right to cancel, you must inform us of your decision to cancel your subscription with us by making a clear statement(please use the subject “Melody Scanner Premium Refund”). The easiest way to do this is to contact our Customer Support team by using this link: support@melodyscanner.com.

Cancelling Your Subscription Outside of the Cancellation Period #

If you would like to cancel your subscription to the Premium Service but carry on using the Premium Service until the end of your current subscription period, please read the following instructions:
https://support.melodyscanner.com/article/how-to-cancel-your-premium-subscription/.

Cancelling Your Auto-Renewal Subscription #

If you have a subscription to the Premium Service that automatically renews, you can cancel the auto-renewal by sending us an email by using this link https://melodyscanner.com/App#!/songbook/cancelsub and inserting your details, at least 24h before the end of your current subscription period.

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Updated on July 29, 2022